Trade Account Recovery
Defaulted trade accounts.
Recovered.
Specialist recovery of overdue and defaulted trade accounts across the construction supply chain — from individual balances to ongoing referral volumes.
- 01Individual Accounts
- 02Ongoing Referrals
- 03Disputed Balances
When internal collection stops working
Your credit team has chased it. Now give it to us.
TradeClaim takes over where ordinary credit control has reached its limit. We contact the customer directly, establish why payment has not been made and pursue the account through to payment, settlement, dispute resolution or appropriate escalation.
Built for builders' merchants, suppliers, plant and tool hire businesses, contractors and other businesses extending credit across construction.
What can be referred
- 01
Overdue Trade Accounts
Invoices and statement balances that remain unpaid after internal chasing.
- 02
Defaulted Payment Plans
Agreed arrangements that have fallen into arrears or stopped altogether.
- 03
High-Value Individual Accounts
Material balances requiring focused recovery rather than routine collection.
- 04
Retention / Supply Balances
Unpaid balances arising from the supply of goods, materials, plant or services.
- 05
Ongoing Referral Volumes
Regular batches of accounts transferred once they reach an agreed internal threshold.
- 06
Disputed Balances
Accounts where non-payment develops into a genuine commercial or construction payment dispute.
Recovery process
From referral to outcome
- 01
Review
We review the account, supporting documents, terms and correspondence.
- 02
Contact
We contact the debtor directly, establish the position and demand resolution.
- 03
Resolve
Payment in full, structured settlement or commercial resolution where appropriate.
- 04
Escalate
Where recovery reveals a genuine dispute or formal action is required, the matter moves to the appropriate next stage.
We know the difference between an unpaid debt and a commercial dispute.
Undisputed
Where the debt is due and payable, the focus stays on recovery, settlement and payment.
Disputed
Where liability, valuation, quality, scope or entitlement is genuinely challenged, the matter can move into TradeClaim's dispute-resolution process.
Commercial terms
No recovery. No fee.
Recovery terms are agreed at referral and can vary depending on the account, balance, complexity and volume.
- Clear terms agreed before recovery starts.
- Different arrangements available for individual accounts and ongoing referral volumes.
Referral requirements
What we need to start
If documents are incomplete, refer the account anyway. We can identify what is needed during review.
- 01Debtor / customer details
- 02Statement of account
- 03Relevant invoices
- 04Credit application or agreed terms where available
- 05Key correspondence
- 06Notes of any dispute, promise to pay or payment arrangement
Ready to hand over an account?
Refer an overdue or defaulted trade account to TradeClaim and we will review the position and confirm the recovery route.